Terms and Conditions
Booking/Cancellation Terms and Conditions.
All customers of PRO DIVE participating in diving-based activities must complete this form. Signing this form represents confirmation of booking, acceptance of terms and conditions and when booking online also represents confirmation of booking and acceptance of terms and conditions. The payment for any booking is deemed to be acceptance of these terms and conditions. Failure to read them is insufficient cause for complaint.
For all event cancellations there is a $25 administration fee.
Where cancellation notification is received LESS THAN 7 days prior to the booked event (exception: see medical requirements) bookings are non-refundable.
You are able to change your event start date free of charge where a minimum of 7 days notification is given prior to booked event, however for all booking changes made within 7 days of the booked event there will be a $100 charge per person (unless medical notification is received).
Once you have started your course, if you choose to complete your training on different dates to your event schedules, or require additional make-up dives to complete your diver training, a $100 fee will apply per change and will also be subject to availability and course numbers.
Where PRO DIVE cancels an event a full refund or alternative dates will be offered, however no refunds or credits will be due where customers fail to arrive by the published start/departure times for their courses or trips.
For divers and courses requiring a dive medical it is a requirement that it is completed AT LEAST 7 days prior to course commencement for your own peace of mind too.
Where a customer fails a dive medical AT LEAST 7 days prior to course commencement (and notifies us thereof) there will be a full refund of course fees upon return of all texts and course materials in original condition.
For course cancellations due to medical grounds WITHIN 7 days there will be a $25 administration fee and the remaining fees will be refunded upon return of all texts and course materials in original condition.
Where course materials have been defaced, damaged or lost they will be charged at the standard PADI retail prices as per the current PADI price list.
ALL MEDICAL CANCELLATIONS MUST BE ACCOMPANIED BY A MEDICAL FAILURE NOTIFICATION FROM THE DOCTOR, WORD OF MOUTH WILL NOT BE ACCEPTED.
Liability Release and Waiver
Please read the following. By continuing with the booking you accept the terms stated below:
In consideration of PRO DIVE permitting me to participate in scuba diving, snorkelling and any other water sport activity provided by them (including instruction in any of these activities whether in or out of the water or on any vessel) (collectively or severally referred to as 'Activities') I agree as follows:
Express acceptance of risk
1.1 I confirm that the answers I have provided in this form are true and correct and that PRO DIVE has relied on these answers in allowing me to participate in the activities.
1.2 I personally and voluntarily assume all the risk for any harm, trauma, injury or damage that I may suffer to my person or my property whether foreseen or unforeseen in connection with the activities.
1.3 I certify that I have been advised of the inherent risks associated with the activities and I voluntarily choose to participate in the activities fully accepting that such risks, should they arise, may cause injury, death or property damage and in particular I acknowledge I have been advised that:
1.3.1 Diving with compressed air involves certain risks such as decompression illness; embolism, other hyperbaric injuries and such injuries may result in death or serious incapacity.
1.3.2 The injuries of the type referred to in clause 1.3.1 may require treatment in a recompression chamber or other medical facility.
1.3.3 The activities may be conducted at a location that is remote either in time and/or distance from a medical facility.
1.3.4 Scuba diving and snorkelling are physically demanding activities that may cause personal injury, trauma, or death.
1.3.5 Scuba diving involves the use of equipment that may malfunction giving rise to the risk of injury, trauma, or death.
1.3.6 Snorkelling and scuba diving may involve exposure to the elements such as, storms, wind, tide and naturally occurring events, as well as harmful marine life.
Release discharge & indemnity
2.1 I unconditionally release and discharge PRO DIVE from all liabilities, claims and causes of action that may occur from any act, omission, default, failure or error on the part of PRO DIVE (including any negligent act, omission, default, failure or error) occurring wholly or partially during the course of the activities.
3.1 I agree to indemnify and keep indemnified PRO DIVE from any liability, claim or cause of action that may be brought against PRO DIVE as a result of or in connection with any act, omission, default, failure or error on the part of PRO DIVE occurring wholly or partially during the course of the activities).
3.2 I agree that PRO DIVE will not be liable for and waive any right to claim any loss or damage, personal injury, death, economic loss or consequential loss whether in tort, in contract, under statute or otherwise, for any default, failure, negligence or error on the part of PRO DIVE.
3.3 If despite these terms, it is found that PRO DIVE is liable to compensate me then such liability is limited to the cost of providing the services in respect of which the liability arises.
Parent Guardian undertaking
4.1 Where this form is signed by the parent or guardian of a minor (being a person under the age of 18 years), then the parent or guardian warrants that the information contained in this form is true and correct and personally covenants in the terms of this waiver, release and indemnity.
Statement of understanding
5.1 I acknowledge that I have read and understood the matters set out in the above document.
5.2 I acknowledge that the conditions set out in this document are contractual in nature, are intended to have legal effect and are not merely a warning or recital.
5.3 I have agreed to this document of my own free will and without representation or inducement by PRO DIVE; it's agents or employees.
6.1 I acknowledge that Alcohol and/or drugs, prescription or otherwise are likely to have an impact on diver safety. I understand that it is my responsibility to inform PRO DIVE staff where I have consumed either prior to diving. PRO DIVE reserve the right to refuse to take diving any individual considered to be impaired and therefore at risk - no refunds will be applicable.
I have understood and accept these terms and conditions. All the information provided is true to the best of my knowledge.