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Price Matching

Here at PRO DIVE, we are committed to providing the best value for money in Australia. We provide a large range of products while striving to be competitively priced. With this, we promise to match any price from any store in Australia subject to the terms below;

  1. We will price-match any Australian store or Australian online shop.
  2. The competitor’s product must be identical to that offered at PRO DIVE(e.g., same size, colour, specification, model year, etc.)
  3. The competitor’s product must be in stock at the time of the price-matching
  4. The competitor’s price must be publicly advertised and verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free” or bulk buying discounts
  5. We cannot retroactively price match after the product has been ordered.
  6. No other promotional offers or loyalty discounts can be used with a product that is price-matched. In other words, discount vouchers cannot be applied to price-matched products to receive a further discount.
  7. Does not apply to services such as Courses, Trips, Hire or servicing. Please contact us
  8. PRO DIVE reserves the right to cease or modify this Price Promise at any time.

How does it work?

If the product for which you are interested in requesting a price match meets the requirements above, simply email with the subject title “Price match request” and provide us the following:

  • The website link (URL) to the product you wish to purchase, along with a list of all options like size and colour you want on
  • The website link (URL) to the same in-stock product where you have seen it cheaper
  • The advertised purchase price (be aware of different product prices for different options)
  • The competitor's delivery costs (if delivery is not included in the purchase price)

We strive to respond to all price match requests within 1 business day, but it could take longer during periods of high volume.


Delivery times are 1-21 Business days depending if stock is in store or at a warehoue. We usually ship items the same day if it is ordered before 1 pm (AEST) and your size and colour is available. PRO DIVE only ships to Australian Postcodes. We are not shipping to overseas addresses at this time.

All have a Flat Fee of $9.95
Free Shipping for orders over $200, large items excepted.

All delivery costs are subject to the following;

  1. The destination address is in a Major Australian Metropolitan area, Area's outside may be subject to a surcharge.
  2. Unusually Large or heavy items maybe subject to extra charges or may be ineligible for delivery. While not limited to, tanks and weights are examples of items that we do not currently ship.
  3. Where orders require additional charges, we will contact the customer to let them know what the additional surcharges are. You are eligible to cancel for a full refund if you don't not accept the surcharges.

Click and Collect

Online orders are available to be picked up from either our Store in Manlyor Alexandria. When making your order simply choose "I wish to Pick it up from a Store" to select the store. Details of these stores such as phone, location and trading hours of the store can be found on the following links:

Click here


To avoid Fraudulent Transactions, we use a cardholder verification test. It involves a small charge to a customer card which will appear on your online statement. This figure then needs to be entered into our system online or via the link email to you in order for the to be processed.  Card details are stored via Payment Express and their privacy policy can be found here

30 Days Return Policy

If the product you purchase does not meet your expectations and is one of our regularly stocked items, you are eligible to receive a store credit of the same value, within 30 days of the purchase provided that it meets the criteria below and may be subject to a 20% restocking fee or a minimum of $10 (at managers discretion), whichever is greater;

  1. All returned items must be in new condition, in their original box including all packing material, blank warranty cards, manuals and accessories.
  2. Specialty items that we do not generally stock are not eligible for exchange. Examples of a specialty item, but not limited to;
    1. are specialty tech dive gear,
    2. Dry Suits
    3. Dive Bags
    4. Video Lights and accessories
    5. Cameras.
    6. Tanks
  3. The item is unused and is still in its original packaging with no damage or wear.
  4. Does not apply to any of our services such as Courses, Shore/Boat Dives. Hire and Servicing. Terms and conditions can be found under each of the courses and activities on our website.
  5. Items that are been priced to clear or discontinued, are also not eligible for exchange or refund.
  6. Special order items or items that need to be ordered are not eligible.
  7. Items on Sale or Clearance are not eligible.
  8. Course Upgrade Packages and Items within them are not eligible.
  9. Please call us to verify if the item you wish to purchase applies or email
  10. If you wish to exchange for an item of lesser value, a store credit will be issued for the balance, but cannot be refunded for a later purchase.
  11. Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
  12. PRO DIVE reserves the right to cease or modify this Refund Policy at any time.

Online Bookings

  1. Terms and Conditions for bookings are set out for each individual activity. Note when booking online, you will be presented with them and also be found under the activity description.
  2. All bookings are paid in full upfront unless a Deposit option is provided. If as deposit option is provided, the deposit will be taken and the balance will be charged on the due date using the same card. Card details are stored via Payment Express and their privacy policy can be found here
  3. If your booking is for a third-party activity, your details will be passed on to the operator as required.

Privacy Policy

At Pro Dive we recognize that privacy is important. This outlines the types of personal information we receive and collects when you use the PRO DIVE Website and it's booking system. We hope this will help you make an informed decision about sharing personal information with us.

Personal information and other data we collect

  • PRO DIVE collects personal information when you register for our Newsletter or book one of our many diving products.
  • PRO DIVE uses cookies and other technologies to enhance your online experience and to learn about how you use our website in order to improve the quality of our services.
  • PRO-DIVE servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request


  • We may also use personal information for auditing, research and analysis to operate and improve PRO DIVE's technologies and services.
  • If you have selected to be on our mailing list, we may send promotional information.

Your choices

  • You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
  • We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible.

Third Parties

  • PRO DIVE does not resell information about our customers.
  • We do pass on customer details to operators who will be delivering the end service that you purchased through our website.

For more information contact us at + 61 2 81161199


Terms & Conditions

These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website  ('the Website')

Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

1. Agreement
By using the Website you agree to be bound by these Terms.


We reserve the right to:

Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.


You warrant that:

the personal information that you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

The products purchased on this site are for private and domestic use only and are not for re-sale. You will notify us immediately of any changes to the personal information by e-mailing through your online account or telephoning our customer service representatives on (02) 81161199

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.


all orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card   (ii) dispatch the goods to you or commence the services, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.


If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.

11. Price and Payment
All prices shown are inclusive of GST (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
If your delivery address is within Australia, no additional taxes will be charged to you. If your delivery address is outside of Australia you may be subject to import duties and taxes (including GST), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit or debit card  that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by emailing our Customer Service team though your account.

12. Eligibility to Purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under Australian law you must:

if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

13. Intellectual Property
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

14. Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms: affect or limit your rights as a consumer under Australian law; or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links;
  • technical problems including errors or interruptions of the Website;
  • unsuitability, unreliability or inaccuracy of the Website; and
  • failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

15. Severance
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

16. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

17. Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.

18. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.

19. Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.



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